Refund Policy
Refund Policy – Halo Cutting Mix
30-Day Money-Back Guarantee
At Halo, your satisfaction is our priority. That’s why we offer a 30-day money-back guarantee on your purchase.
1. 30-Day Satisfaction Guarantee
If you are not satisfied with Halo Cutting Mix, you can request a refund within 30 days of receiving your order.
To qualify for a refund:
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You must contact us within 30 days of delivery.
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Proof of purchase (order number or receipt) is required.
Because teeth whitening products are considered personal hygiene items, we do not require you to return opened or used strips. However, we reserve the right to request photos or additional information to verify the claim.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
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Your order number
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Photos of the product and packaging
We will offer a replacement or a full refund, depending on your preference and product availability.
3. Non-Refundable Situations
Refunds may not be issued in the following cases:
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Requests made after 30 days from delivery
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Missing order information or proof of purchase
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Abuse of the refund policy or repeated refund claims
4. How to Request a Refund
To request a refund, contact our support team at:
support@halosips.com
Include your order number and a brief explanation of the issue.
5. Refund Processing
Once approved, refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.
If you have any questions, feel free to reach out to our support team. We’re here to help.